Customer Service
Where Convenience Meets Success
Product Information
What is the warranty on your products?
We take pride in offering authentic products sourced
directly from authorized brands. Our commitment to quality is further affirmed
by our authorization status with several brands, some of which have recognized
us as authorized distributors on their official websites.
The warranty for our products aligns with the policies set
forth by the respective brands. For detailed warranty information or to confirm
our authorization status, please feel free to contact our customer service
team. We’re here to provide any necessary documentation and ensure your
confidence in the authenticity and quality of our offerings.
What is the warranty that I will not face IP Violation?
Regardless of whether you source directly from their website, brands who are third-party restricted will report you for trademark or intellectual property violation.
Therefore, you must first verify whether or not the brands you are dealing with are restricted from third-party reselling.
We have also included a separate column on the price sheet that lists third-party restrictive products and the brands for which we can provide you with a letter of authorization.
What if the picture of an item on Yazanzdistribution.com does not match the product attributes?
Images supplied by Brands may occasionally change significantly from the product listing, despite our best efforts to assure accuracy in all of our product listings.
For the most accurate details on these products, please refer to the product descriptions. Please feel free to contact us at customer support if you have any more queries concerning any particular products.
What if the product page or listing doesn’t contain the information I need?
If you find that the product page or listing doesn’t contain the information you need, we understand the importance of accurate and comprehensive details for third-party sellers.
Typically, we provide key information such as the UPC issued by the brand, brand name, our SKU, price, title, and description on the product page.
Additionally, this information is available on our price sheet. For those utilizing third-party software that requires UPCs and prices for scanning, rest assured that these details are prominently featured on the product page and are readily accessible on our comprehensive price sheet.If you have specific questions or require additional information, feel free to contact our support team. We are here to ensure a seamless and efficient experience for our valued sellers.
My item is no longer in stock. Will it be available again?
We apologize for the inconvenience! Please contact our customer service team at demandorder@yazanzdistribution.com and we will be happy to look up information regarding a product’s availability and lead time.
Product depictions in the catalogs and websites are for illustrative purposes only. Possession of, or access to any Yazanz catalog, literature or websites does not constitute the right to purchase products. Yazanz reserves the right to revise publishing errors in its catalogs or any of its websites.
Despite our efforts, occasional pricing errors may occur in the Yazanz catalogs and websites. Yazanz reserves the right to cancel any and all orders resulting from such pricing errors, even if the customer has received an order confirmation from Yazanz.
Products (and country of origin) may be substituted and may not be identical to catalog or website published descriptions and/or images.
Occupational Safety and Health Administration (“OSHA”) Hazardous Substance
Material Safety Data Sheets (“MSDS”) for OSHA defined hazardous substances are prepared and supplied by the manufacturers. YAZANZ MAKES NO WARRANTIES AND EXPRESSLY DISCLAIMS ALL LIABILITY TO ANY CUSTOMER OR USER WITH RESPECT TO THE ACCURACY OF THE INFORMATION OR THE SUITABILITY OF THE RECOMMENDATIONS IN ANY MSDS. CUSTOMER IS SOLELY RESPONSIBLE FOR ANY RELIANCE ON OR USE OF ANY INFORMATION, AND FOR USE OR APPLICATION OF ANY PRODUCT.
Proposition 65. For products denoted with a symbol the following warnings apply:
- WARNING: This product can expose you to chemicals that are known to the State of California to cause cancer. For a complete list of chemicals or more information go to P65Warnings.ca.gov.
- WARNING:This product can expose you to chemicals that are known to the State of California to cause birth defects or other reproductive harm. For a complete list of chemicals or more information go to P65Warnings.ca.gov.
- WARNING: This product can expose you to chemicals that are known to the State of California to cause cancer and birth defects or other reproductive harm. For a complete list of chemicals or more information go toP65Warnings.ca.gov.
- WARNING: For more information and a complete list of chemicals go to www.P65Warnings.ca.gov.
- WARNING:Reproductive Harm. For more information and a complete list of chemicals go to P65Warnings.ca.gov.
WARNING: Cancer and Reproductive Harm. For more information and a complete list of chemicals go to www.P65Warnings.ca.gov.
MSDS information is available upon request by calling ask@Yazanzdistribution.com
California, Louisiana, Maryland and Vermont Customers
Regulations in CA, LA, MD and VT prohibit the introduction into commerce of any solder, flux, pipe, pipe or plumbing fitting, or fixture intended to convey or dispense water for human consumption that is not “lead free”. The maximum allowable lead content is 0.25 percent lead in wetted surfaces of pipes, pipe fittings, and plumbing fittings and fixtures, as determined by a weighted average. The maximum allowable lead content is 0.2 percent lead in solder and flux.
Product Compliance and Suitability.
Jurisdictions have varying laws, codes and regulations governing construction, installation, and/or use of products for a particular purpose. Certain products may not be available for sale in all areas. Yazanz does not guarantee compliance or suitability of the products it sells with any laws, codes or regulations, nor does Yazanz accept responsibility for construction, installation and/or use of a product. It is customer’s responsibility to review the product application and all applicable laws, codes and regulations for each relevant jurisdiction to be sure that the construction, installation, and/or use involving the products are compliant.
Conflict Minerals Policy Statement
Introduction: As many supply chain participants and others have acknowledged publicly, the Dodd-Frank Act1 created a new expectation for product manufacturers, which may be far removed from the source of the raw minerals in their products.
Yazanz is not a manufacturer. It distributes hundreds of thousands of branded and “value branded” products that are manufactured by thousands of other companies located around the world.
Yazanz is committed to acting in a socially and environmentally responsible manner, to supporting the objectives of the Dodd-Frank Act, to meeting its customer commitments, and to supporting its customers’ businesses.
Because of the complexity of many supply chains, especially those of distributors like Yazanz, and the lack of an established system for product manufacturers to track Conflict Minerals back to their source, the joint efforts over an extended period by many governments, industry groups, and companies will be required to make it possible to effectively trace Conflict Minerals back to their source.
This document sets forth the policy of Yazanz regarding Conflict Minerals.
Overview: As a responsible company, Yazanz supports the goal of the Dodd-Frank Act of preventing armed groups in the Democratic Republic of the Congo and adjoining countries from benefitting from the sourcing of Conflict Minerals from that region.
As a distributor of hundreds of thousands of branded and “value branded” products manufactured by thousands of other companies located around the world, Yazanz is invariably many levels away from the beginning of the supply chain for the products it distributes.
This Policy shows Yazanz’s commitment and its expectations for the manufacturers of products Yazanz distributes regarding actions to address Conflict Minerals.
Our commitment: Not continue to source any product that contains Conflict Minerals if Yazanz determines the product is not DRC Conflict Free and the manufacturer fails to implement reasonable steps to transition to DRC Conflict Free sources.2
- 1On July 21, 2010, the Dodd-Frank Wall Street Reform and Consumer Protection Act was signed into law. The Dodd-Frank Act and related 2012 U.S. Securities and Exchange Commission rules require certain companies to disclose whether the products they manufacture or contract to manufacture contain Conflict Minerals necessary for the production or the functionality of the products that are sourced from mines in the Democratic Republic of the Congo or adjoining countries. Conflict Minerals are tantalum, tin, tungsten and gold.
- 2Products are “DRC Conflict Free” if they contain only Conflict Minerals that did not originate in the DRC or an adjoining country, are from recycled or scrap sources, or have not benefitted the armed groups identified as perpetrators of the abuses that are the subject of the Dodd-Frank Act.
Commitment to Responsible Sourcing: Yazanz distributes hundreds of thousands of branded and “value branded” products that are manufactured by thousands of other companies located around the world.
Yazanz supports the humanitarian goals of the Dodd-Frank Act and encourages manufacturers of the products distributed by Yazanz to adopt that same policy for their businesses.
As a distributor of products manufactured by other companies, Yazanz does not directly purchase any raw Conflict Minerals from any source and is many levels removed from the mines, smelters, and refiners that produce the metals used in the products distributed by Yazanz.
The supply chain for Conflict Minerals is complex and lacks an established structure for manufacturers to trace the minerals in the finished goods distributed by Yazanz back to their source.
Yazanz’s Expectations for Manufacturers: Yazanz has the following expectations for the manufacturers of products Yazanz distributes:
- Manufacturers should develop Conflict Minerals policies, due diligence frameworks, and management systems that are designed to prevent Conflict Minerals that are not DRC Conflict Free from being included in the products distributed by Yazanz; and
- Manufacturers are expected to source Conflict Minerals only from sources that are DRC Conflict Free.
In doing so, manufacturers are expected to:
- Implement and communicate to their personnel and suppliers policies that are consistent with this Policy, and require their direct and indirect suppliers to do the same.
- Put in place procedures for the traceability of Conflict Minerals, working with their direct and indirect suppliers as applicable
- Use reasonable efforts to source Conflict Minerals from smelters and refiners validated as being DRC Conflict Free, and require their direct and indirect suppliers to do the same
- Provide information, in a timely manner, concerning whether the manufacturer has concluded or has a reasonable basis to believe that products distributed by Yazanz are not DRC Conflict Free
- Maintain reviewable business records supporting the source of Conflict Minerals
- Respond to requests for information concerning the origin of Conflict Minerals included in products distributed by Yazanz, which Yazanz shall be entitled to use or disclose in satisfying any legal or regulatory requirements or in any customer or marketing communications.
- Manufacturers also are encouraged to support industry efforts to enhance traceability and responsible practices in Conflict Minerals supply chains.
Consequences of Manufacturer Non-Compliance: Yazanz reserves the right to evaluate the extent to which a manufacturer has failed to take adequate steps to manufacture DRC Conflict Free products.
In the event Yazanz determines that a manufacturer’s Conflict Minerals efforts have been deficient Yazanz may discontinue distribution of the manufacturer’s products.
Reporting Mechanism and Inquiries: Reports and inquiries regarding this Policy can be made as follows:
- Email us at: ask@Yazanzdistribution.comor
Reports concerning matters relating to this Policy can be made anonymously and will be kept confidential to the fullest extent practicable and allowed by law.
We will not take any retaliatory action against anyone making a report in good faith.
Manufacturers are encouraged to ask@Yazanzdistribution.com if they wish to seek guidance on the application of this Policy.
Conclusion: Yazanz fully understands the importance of this issue to its customers and is committed to supply chain initiatives and overall corporate social responsibility and sustainability efforts that work towards a DRC conflict-free supply chain.